As a mentor, I want the mentee to be warned (by email, by a message, or in their profile) when they cancel a session last minute.
As a mentor, I want the mentee to be banned (for certain period, 2weeks for example) when they cancel more than once.
It has happened more than once that a mentee cancels the session an hour before the actual session starts. This is extremely frustrating for the mentor.
Here's my response. Maybe you can use it in the warning message:
Dear ...,
I wish you had not canceled on such a short notice. Or at least left a note.
The mentoring session is a special time. I do arrange my schedule so that I am available and in full capacity for the mentoring session. Not only do I prepare mentally and open space in my agenda, I also am looking forward to it.
By booking a slot and then canceling it last-minute you are stealing the chance from another mentee - I only have one session a week to give. It is now burnt.
I hope you understand this and appreciate the chance and possibility that the Mentoring club offers (for free for now).
Let’s not burn our and other peoples chances.
Wish you all the best.